Privacy Policy

Introduction

This Privacy Policy outlines the practices of Charmius Casino regarding the collection, use, and protection of personal information of our users in Canada. This policy is in compliance with applicable data protection laws and gambling regulatory standards, including the regulations enforced under the Curacao eGaming license.

Information We Collect

Charmius Casino collects various types of personal data from users during registration and while using our services. The types of data collected include:

• Registration Data: This includes personal details such as name, date of birth, address, and contact information provided during the account registration process.
• Payment Details: Information required to process transactions, including credit card numbers, bank account details, and transaction history.
• Technical Logs: Data automatically collected through our website, including IP addresses, device identifiers, browser types, and cookies.

Purpose of Data Usage

Charmius Casino utilizes the collected data for several purposes essential for providing our services and ensuring compliance with legal obligations. These purposes include:

• Account Management: To create, maintain, and manage user accounts, including verification of identity.
• Marketing Communication: To send promotional materials and updates about our services, where consent has been obtained.
• Anti-Fraud Checks: To monitor transactions and account activities for suspicious behavior to prevent fraud and protect our users.
• Anti-Money Laundering (AML) Compliance: To comply with applicable laws and regulations aimed at preventing money laundering activities.
• Know Your Customer (KYC) Procedures: To verify the identity of our users in accordance with regulatory requirements.

Data Sharing

Charmius Casino may share personal data with third parties in the following contexts:

• Payment Providers: To facilitate transactions and process payments securely.
• Verification Partners: To confirm the identity of users as part of our KYC and fraud prevention measures.
• Regulatory Authorities: We may disclose personal data to authorities in compliance with legal obligations or requests related to investigations.

User Rights

Users have specific rights regarding their personal data under Canadian privacy laws. These rights include:

• Right to Access: Users have the right to request access to their personal data held by Charmius Casino.
• Right to Deletion: Users may request the deletion of their personal data under certain circumstances.
• Right to Restrict Processing: Users have the right to request restrictions on the processing of their personal data in specific situations.

To exercise these rights, users can contact the support team for assistance.

Cookie Policy

Charmius Casino employs cookies to enhance user experience and improve our services. The types of cookies we use include:

• Essential Cookies: These cookies are necessary for the website to function correctly and cannot be disabled. They enable core functionalities such as security and network management.
• Analytical Cookies: These cookies help us understand how visitors interact with our website by collecting information anonymously. They enable us to improve the performance and usability of our platform.

Users can manage their cookie preferences through their browser settings, although this may affect the functionality of our services.

Data Security

Charmius Casino takes data security seriously and implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or disclosure. These measures include encryption, secure servers, and regular security assessments.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the data is no longer needed, we will securely delete or anonymize it.

Changes to the Privacy Policy

Charmius Casino reserves the right to update this Privacy Policy at any time. Any changes will be communicated to users through the website or by other means. We encourage users to review this policy periodically for any updates or changes.

Contact Information

For more information about this Privacy Policy or any questions regarding your personal data, users can reach out to the support team. We are committed to addressing user inquiries and concerns promptly and effectively.

Conclusion

This Privacy Policy reflects our commitment to protecting user privacy while providing a safe and secure online gaming environment at Charmius Casino. Users are encouraged to familiarize themselves with this policy to understand how their personal data is managed and protected.